What to do if Bigpond Emails go Missing

  • If you notice that your Bigpond emails are missing, there could be several reasons behind this issue. First, check to see if there are any email filters and rules in the settings that are redirecting or deleting your incoming emails. It would be best to search the junk folder first to know if the emails were mistakenly misfiltered. If these suggestions do not apply to you, try to reuse as many targets as possible to explore more missing emails in an abnormal way.
    Another possible reason could be a sync issue between your email client and the Bigpond server. If you are using another email application, such as Outlook or Windows Mail, check if your account or IMAP settings are correct. You can also try accessing your Bigpond email from a web browser to check if the emails are there. In case the inbox folder or any other folder is not synchronized properly, simply forcing the app to close or changing the account settings may resolve the issue. As this is a common problem in many email applications, you may also wish to contact Telstra for further assistance. They can help recover the email if it was deleted and resolve technical problems so your email account functions seamlessly.

    More Info: https://www.bigpondonlineservice.com/blog/bigpond-customer-care-melbourne/
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